Privacy Policy

Primary Mandate

01

Protection of Personal Information

At Wave Technologies, safeguarding customer and patient-practitioner confidentiality is fundamental to our scientific mission. In adherence with the Protection of Personal Information Act (POPIA), General Data Protection Regulation (GDPR), and equivalent global privacy frameworks, we treat personal wellness queries, purchase records, and frequency diagnostic history with stringent enterprise-grade security protocols. We do not monetize, sell, or license your personal records to data brokers or unrelated commercial entities. All data exchanges are transmitted via TLS 1.3 cryptographic encryption and stored in hardened hosting environments.

End-to-end encrypted technical consultations

Zero selling of contact details or wellness telemetry

Strict role-based data isolation for clinical staff

Continuous vulnerability auditing & penetration testing

02

Information We Collect

We collect only the essential details required to configure frequency resonance devices, deliver customer care, and process certified hardware purchases:

Personal Identification: Full name, telephone number, email address (e.g., communications via [email protected]), and physical delivery destination.
Device & Calibration Data: Resonator serial numbers, firmware versions, software configuration logs, and customer support diagnostic notes.
Transactional Records: Billing address, transaction tokens, and fulfillment tracking numbers. Credit card data is securely handled directly through certified, PCI-DSS compliant payment gateways and is never stored on our web servers.

03

Operational Use & Resonance Data

Your data is exclusively applied toward fulfilling your orders and ensuring peak performance of your Wave Technologies apparatus: to execute calibration updates, ship frequency resonator units, respond to technical inquiries, and share critical safety or firmware releases. We do not use proprietary frequency research submissions for generalized training without explicit consent. When you reach out to [email protected], logs are preserved solely for ongoing customer warranty servicing and operational assistance.

04

Cookies & Pixel Analytics

We employ lightweight digital cookies, session storage tokens, and web beacon telemetry (including Meta/Facebook conversion tracking tags) to analyze aggregate site traffic, evaluate checkout stability, and personalize the user interface. These technologies capture non-identifying telemetry such as browser architecture, session duration, and referral channels. You may calibrate or decline non-essential cookies via your browser settings without impeding essential device documentation access.

05

Third-Party Disclosures

We only share records with vetted operational partners strictly necessary to complete your transactions: trusted courier and logistics operators for physical shipping, and regulated electronic payment clearers. All partners are contractually constrained under non-disclosure obligations, and cannot repurpose your details for independent direct marketing.

06

Individual Rights & POPIA/GDPR

In line with regional data protection statutes, you retain full sovereignty over your personal records. You are entitled to:

Right to Access & Portability Obtain a full electronic copy of all personal records and resonator identifiers associated with your account.

Right to Rectification Request immediate correction of outdated address, clinical affiliation, or contact records.

Right to Erasure ("To Be Forgotten") Request expungement of non-statutory records when device support is no longer required.

Right to Object to Processing Withdraw authorization for direct wellness updates or technical advisory newsletters at any time.

07

Inquiries & Information Officer

To exercise any rights, lodge a query regarding our data custody protocols, or address specific compliance inquiries, please submit a formal request to our designated Information Privacy Officer:

Wave Technologies Data Governance Team

Email: [email protected]

Attn: Protection of Personal Information Compliance Desk